Refund policy
At Lavi + Lan, every order is prepared with care and intention. Our goal is to provide products that bring comfort and softness to your daily routine. Because our products are personal-care items, we accept returns only under the conditions below to protect product safety and quality.
Eligibility for Refund or Replacement
We will gladly provide a replacement or refund if:
• Your item arrived damaged, leaking, or defective
• You received the wrong product
Please contact us within 3 days of delivery with your order number and clear photos of the issue so we can resolve it as quickly as possible.
For approved cases listed above, Lavi + Lan will cover any necessary replacement or shipping costs.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue so we can make it right.
Opened or Used Products
For hygiene and safety reasons, we do not accept returns on opened or used items.
This policy ensures that every customer receives products that are fresh, safe, and handled with care.
Final Sale Items
Items purchased from the Discover Collection and Last Chance Collection are final sale.
These items are not eligible for returns, exchanges, or refunds unless the product arrives damaged or you receive the wrong item.
Incorrect Address or Undeliverable Packages
If a package is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs required for reshipment.
How to Request a Return
To request a return or report an issue, please contact us with:
• Your order number
• A brief description of the concern
• Photos (if the item is damaged or incorrect)
Once approved, we will provide instructions to complete your return or replacement.
Contact Us
For return requests or questions, please contact us at: